Terms of service


1.1 This document constitutes both (1) the general terms and conditions or terms of use of the Ines+Lorea website, which govern the rules for the use of the online store located on the Ines+Lorea website, including the conclusion of a purchase contract with a merchant from this online store, and (2) the agreement between the seller and the customer for the purchase through the Ines+Lorea website.

1.2 These terms and conditions bind all persons who use the website and/or register at the Ines+Lorea website. When using the website, persons are obliged to comply with these General Terms and Conditions, as well as the applicable legislation of the Republic of Bulgaria and the European Union for the goods and services provided on the website. By clicking on any object, link or button located on the pages of the Ines+Lorea website, the persons using the website agree and fully accept and undertake to comply with these Terms and Conditions.


2.1 Ines+Lorea Ltd. is a limited liability company, duly incorporated and validly existing under the laws of the Republic of Bulgaria, registered in the Commercial Register and the Register of Non-Profit Organisations at the Registry Agency under the unique identification code 206722043, with its registered office and management address in the town of Sofia, 1463 Triaditsa District, Prestige Business Center, Blvd. Patriarch Evtimiy № 49, floor 4, with VAT number BG 206722043 

2.2 Ines+Lorea Ltd. administers the online store Ines+Lorea, in the form of the website

You can contact us at our correspondence address. Sofia, 1463, Triaditsa district, Prestige Business Center, Blvd. Patriarch Evtimiy № 49, floor 4, at the email address :


3.1 "Seller, Ines+Lorea, the Company, the Supplier" - means Ines+Lorea Ltd., a limited liability company duly incorporated and validly existing under the laws of the Republic of Bulgaria, registered in the Commercial Register and the Register of Non-Profit Entities at the Registry Agency under Unique Identification Code 206722043, with its registered office and registered address in the city of Sofia. Patriarch Evtimiy № 49, floor 4 with VAT number: BG206722043

3.2 "Buyer" - a person aged 18 or over who has concluded a distance purchase contract through the online store platform -

3.3 "User" - means any natural or legal person or other legal entity who browses or uses in any way the functionalities of the website and the platform, including but not limited to browsing, placing orders, purchasing, returning goods, etc.

3.4 "Online shop" - means the platform and the virtual shop, located on the domain, providing the opportunity to purchase goods via the Internet.

3.5 "Order" - means the User's order placed through the Website for certain selected goods, together with the selected method of payment and receipt of the goods.

3.6 "Product(s)" and/or "Good(s)" - any subject of a contract of sale and purchase concluded between a Buyer and a Seller via the Online Shop.

3.7 "Contract" - means the distance contract between the Seller and the Buyer for the purchase and sale of Product(s) and/or Goods(s) through the Online Shop, of which these General Terms and Conditions of Use of the Online Shop form an integral part.

3.8 "Price of the Product or Goods" - means the price per unit or for a specified quantity of Goods, quoted in EUR, including value added tax and any additional taxes and charges.


4.1 These Terms and Conditions are binding for all Customers of the online store By each entry or use in any way of the website, you signify that you have carefully read these Terms and Conditions and have agreed to abide by them unconditionally.

4.2 The Terms and Conditions may be unilaterally modified by Ines+Lorea at any time by updating them. The amended Terms and Conditions are binding on everyone and come into force immediately after their publication on the website.

4.3 Ines+Lorea shall be entitled to make changes to the Terms and Conditions at any time at its sole discretion or if the changes are required by an enacted statute.

4.4. It is the responsibility of users to check periodically whether changes have been made to the General Terms and Conditions.

4.5 Ines+Lorea uses its best endeavours to keep the information on the Website and the Online Shop always correct and up-to-date, but does not claim its completeness or reliability. Ines+Lorea specifies that the images of the products are illustrative, indicative and accordingly the products delivered may differ from the images.

4.6 Ines+Lorea cannot guarantee the availability of the products offered. However, it undertakes to inform users of their unavailability in good time.

4.7 Ines+Lorea is not responsible for any technical problems that users may encounter when trying to access the website or during their visit to the website, which are related to the operation or compatibility of their own configuration / through the use of the website.

4.8 The Website may contain links to third party websites. Ines+Lorea is not responsible for the content of these websites or for any damage or failure that may occur as a result of using them, as access to them is at the User's choice and responsibility.

4.9 The Customers of the website and online store accept and undertake that they will not use the online store to send, post or any other actions related to the publication of illegal, threatening, racist, abusive, defamatory, vulgar or harmful to minors content. Visits to and transactions through the website must be for personal use and exclusively for lawful purposes and in a manner that does not restrict or inhibit use by third parties. Visitors are obliged to use the website in accordance with the law, good morals and current. Terms and Conditions, not to take any action that could cause damage or malfunction or affect or endanger the provision of the services of

4.10 Customers may not transmit inside and confidential information obtained or disclosed as part of commercial relationships or confidentiality agreements, nor information infringing any patent, trademark, copyright or other proprietary rights of third parties.

4.11 Customers may not use or apply computer viruses, any other codes, files or programs that are intended to interrupt, destroy or interfere with the operation of any computer software or hardware, whether intentionally or not, as such action violates applicable Bulgarian and European law. Customers are not allowed to visit the website to abuse third parties or to use the website to collect or store personal data.


5.1 The website and the Online Shop can be browsed completely freely and free of charge without registration being required.


6.1 Each good or product published on the Website is accompanied by information on Price, main features and additional information aimed at helping Customers make an informed choice when purchasing. is not responsible for any inaccuracies in the description of the Goods that do not relate to the main characteristics of the Goods and does not claim to be exhaustive of the information provided.

6.2 All prices quoted on the Website are in Euro and include value added tax. If the Goods have several modifications, the prices for each of the modifications are indicated. Ines+Lorea shall be entitled to change the prices stated on the Website at its sole discretion, at any time and without being obliged to notify Customers in advance. The Customer is obliged to pay the price that was indicated on the Website at the time of placing the Order, whether lower or higher than the updated price.

6.3 Ines+Lorea shall be entitled to make changes to the published goods, prices and other characteristics of the Goods at any time and without notice and Customers shall be deemed to be informed of said changes from the date of publication. The information on some of the published Goods may not be up to date, but in any case Customers will be notified, in the case of an Order, prior to delivery, of the non-updated information on the Website relating to the Goods ordered. Some of the information published on the Website may relate to Goods that are not currently available and, for which we ask you to excuse us in advance.


7.1 The online store accepts Orders 24 hours a day, every day. The Customer is entitled to order all Goods listed on the website. When placing an Order, the User has the right to choose the type of Goods and their quantity, the method and terms of delivery, according to the options offered on the website. 

7.2 Each selected Good shall be placed in the Customer’s virtual basket. Until the order is confirmed, the Customer may view and change the Goods ordered, quantities, payment method and other data related to the specific order.

7.3 When placing an order from the online store, the Customer enters into a contractual relationship with Ines+Lorea Ltd. for the purchase and sale of the selected item, regulated by these General Terms and Conditions, and the order placed is considered confirmed upon receipt of confirmation from, containing all the above parameters and in accordance with the instructions specified on the Site and/or in the email confirmation of the order placed.

7.4 The Distance Purchase Agreement between the Seller and the Buyer shall be deemed concluded at the moment of receipt by the Buyer of the notification by e-mail that the goods are ready for dispatch. The contract of sale concluded between the Buyer and the Seller shall consist of these Terms and Conditions and any additional agreements between the Seller and the Buyer.

7.5 The placing of Orders and the conclusion of distance purchase contract(s) with Ines+Lorea shall be carried out without registration of a Customer's Account. By placing an Order without registration and by ticking the box "I agree to the processing of my personal data", the Customer gives his/her express consent for the personal data he/she has entered when placing the Order to be used and stored by Ines+Lorea for the purposes set out in the General Terms and Conditions. The fields that must be completed to complete the Order are marked with an asterisk. The Customer agrees and declares that he/she will provide true, accurate, up-to-date and complete information when filling in the details to place an Order without registration. The Customer agrees to voluntarily provide the personal data required by the form to place an Order without registration. Ines+Lorea may change the amount of personal data required to place an Order without registration at any time. In the event that the Customer provides false, inaccurate, outdated or incomplete information when placing an Order without registration, Ines+Lorea shall be entitled to deny the Customer further access to some or all of its services. Ines+Lorea shall not be liable for any incorrect and/or inaccurate Order made in connection with the information received by the Customer when placing an Order without registration. Ines+Lorea shall not be liable for undelivered Orders or other non-performance due to outdated data. The cost of re-shipment of Goods shall be borne by the Customer.

7.6 Upon finalisation of the Order and its confirmation by the Customer, the latter undertakes to pay the Order Price and declares again that he/she is aware of the fact that the Order involves a payment obligation on his/her part. After the finalisation and confirmation of the Order by the Customer, the system of the Online Store automatically sends an informational e-mail confirming the receipt of the Order in the system of the Supplier.

7.7 Users understand and agree that it is possible that certain Goods may not be available at the time the Order is placed. In the event that the Supplier is unable to fulfil the Order due to the unavailability of the Goods, the Supplier shall notify the Customer of its exhaustion by contacting the telephone number provided by the User or by sending a message to the e-mail address provided by the Customer. The notification shall be made within 48 hours of receipt of the Order. Where the Order is received on a non-working day or the 48 hours specified expire on a non-working day, notification shall be made by the end of the first working day. In such cases, the Supplier shall refund the Customer in full the amounts paid by the Customer for the purchase of the Goods if the same have been prepaid.

7.8 The Supplier may request further confirmation, including by telephone or e-mail of the Order. In the event that the Customer refuses to provide the information/confirmation requested by the Supplier, the refusal to provide it shall automatically result in the cancellation of the Order with or without further notice to the Customer.


8.1 Users may choose one of the following methods to pay the price of their order:

А. By credit or debit card.

In our online store you can make a purchase with your credit or debit card, Amex, Visa, MasterCard, Google Pay and Apple Pay.

If one or more products of your order are not available and you are charged the full amount, in case the order for the given product is cancelled, you can be refunded the amount on the card with which the payment was made. In this case contact us at :

B. Cash on delivery if available by the destination country.

C. By bank deposit.


9.1 By placing the Good(s) in the shopping basket, you can see the delivery costs that correspond to your order.

9.2 If the Good(s) are not ready for delivery, your order will remain on hold and we will contact you about the estimated time the product will be available for replacement or cancellation of the order.

9.3 The delivery address provided by the Buyer must be correct and up to date. In the event of absence from the address given, or any change to the details of the address given, it is the Buyer's responsibility to notify the courier promptly to enable the item to be delivered to the correct address. Failure to do so will result in the Buyer being charged for the additional transportation costs.

9.4. Products are delivered according to their type by Transport Company to the address you have specified for your order within 3 days.

In the event of a delay in the delivery of your order, please contact us at

9.5 Delivery Methods according to what is available in the destination country:

9.5.1 By Courier to address ( 1 to 3 working days )

9.5.2 To the courier company's office

9.6 The Supplier shall not be liable for any delay if the delay is due to the fault of the courier/carrier making the delivery, the warehouse and/or due to circumstances beyond the Supplier's control.

9.7 Upon delivery, the Goods shall be carefully examined by the Customer and/or a person authorised by the Customer. In the event of any apparent defects, lack of any of the accessories accompanying the Goods and/or any of the documents required by European law (e.g. broken integrity of the packaging; external deformations of the Goods - distortions, scratches, broken or injured elements/parts or similar; missing receipt/invoice; missing accessory accompanying the Goods), the Customer shall immediately inform the person making the delivery, for which a report shall be drawn up. In addition, the Customer shall immediately notify the Supplier at: If the Customer fails to do so, the Goods shall be deemed to have been approved and he shall lose the right to later claim that the Goods were delivered to him with obvious defects, the lack of any of the accompanying accessories and/or any of the documents required. Claims for Goods purchased through the Online Store shall be made in accordance with the rules of the Consumer Protection Act, and in addition the Customer shall notify the Supplier by e-mail of any claim, attaching the relevant invoice/receipt for the Goods purchased or indicating its number and date.


10.1 The Customer has the right to cancel the distance sales contract and to request the return of the Goods ordered and purchased by him according to Directive 2011/83/EU of the European Parliament and of the Council within 14 (fourteen) days from the date of receipt of the Goods by the Customer or by a third party other than the carrier and designated by the Customer, or where the Customer has ordered multiple goods with one order, which are delivered separately, starting from the date on which the Customer or a third party other than the carrier and designated by the Customer, received the last goods. The conditions under which the return is made are:

- The Customer must notify the Supplier in advance by e-mail: that he is withdrawing from the distance selling contract;

- The goods are in complete condition and the integrity of the Label and other markings affixed by the Supplier has not been compromised;

- The goods have been returned together with all documents belonging to them.

10.2 In the event of failure to comply with the above conditions, the Supplier reserves the right to refuse to accept the returned Goods and accordingly not to refund the full amount paid by the Customer.

10.3 All transport and any other costs of returning the Goods shall be borne entirely by the Supplier (unless the Customer chose DHL Express Delivery at checkout. In that case, delivery costs will not be refunded to the Customer). Until the Goods are returned by the Customer to the Supplier, the risk of accidental loss or damage shall be borne entirely by the Customer. In the event that any Goods, by their nature, cannot be returned in the usual manner by post, the Supplier shall bear the costs of returning the Goods by other means and shall pay them in accordance with the relevant tariffs, price lists, etc. of the relevant courier or other companies he has chosen to use for the return.

10.4 In the event that the Customer exercises his right to cancel the Goods and provided that he has complied with the above conditions, the Supplier shall refund the Order Price (excluding any additional costs associated with the delivery method chosen by the User) within 14 days. The Supplier shall have the right to postpone the refund until the Goods have been received back or until proof has been provided that the Goods have been sent back, whichever is the earlier.

10.5 The Consumer shall send back to the Supplier or return the Goods without unreasonable delay and in any event not later than 14 days from the date on which the Consumer received and approved the Goods. The time limit shall be deemed to have been met if the Customer sends or returns the Goods to the Supplier before the expiry of the 14-day period.